Shipping

After receiving your order confirmation, all orders are processed within 2 to 3 business days (excluding weekends and public holidays). You will receive a notification when your order has shipped.

Domestic

We offer $15 AUD flat rate domestic tracked express shipping to Australian addresses. We can ship internationally and offer a subsidised flat rate of $35 AUD, including tracked express delivery.

International

Estimating international shipping time accurately is challenging, but you should have your purchase within 14 business days. Your order may be subject to import duties and taxes incurred once a shipment reaches your destination country. Luxe Acquatica is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within five business days (domestic) or 15 business days (international) of receiving your shipping confirmation email, don't hesitate to contact us at luxeacquatica@gmail.com with your name and order number, and we will look into it for you.

Purchasing protected animal skins

If you are concerned about purchasing a piece that uses these protected animal skins, please read below from the Northern Territory Government document Wildlife Trade Management Plan for the Saltwater Crocodile (Crocodylus porosus) in the Northern Territory of Australia, 2016-2020 for manufactured items.

“Product labels are not required for a range of finished manufactured products. Items included are: bags, belts, wallets, back scratchers, hat bands, necklaces, bracelets, key fobs, drink coasters, book covers and trimming. While labels are not required for these items they can be affixed at the permit holder’s discretion. Manufactured items which do not require a product label will not require an import/export permit for movement into/out of the Northern Territory as the Northern Territory Government will exempt these items from the provisions of the TPWC Act. Under CITES provisions and EPBC Act regulations, up to four crocodile products can leave Australia within a passenger’s personal luggage without a CITES permit if they are personally owned, non-commercial and legally acquired.”